Case Study:

Chelsea Physic Garden – London

The Chelsea Physic Garden is one of London’s hidden gems, a haven of tranquillity amidst the metropolis. And this “secret garden” is not only a centre for horticultural and herbal education and research; it is also a place of great beauty and relaxation for its many visitors.
Established in 1673 by the Worshipful Society of Apothecaries, it continues to research the properties, origins and conservation of over 5000 plant species, specialising in medicinal plants and those of ethnobotanical interest. This activity makes the Chelsea Physic Garden the most significant historical place in London connected to the study of botany.


Location: London

But it doesn’t only contain rare plants…


The buildings that house the plants – as well as those for laboratories, lecture rooms, a potting shed, offices and a shop – all require attention too. A survey of the communication requirements of these buildings led the Garden to commission ACCL to identify and remove any redundant communication cabling to the front and rear, internally and externally.


Dawn Kemp, the Garden’s General Manager, was impressed with ACCL from the start.


“It was very reassuring to have such detailed plans and method statements supplied well in advance of start of work and even before we had accepted their quote.”


Once the initial work had been completed, ACCL were charged with creating a link between the laboratory and classroom area and the potting shed back to the main building, all via fibre optic cable. This work was required to accommodate a new VoIP PBX system.


Of course, this work needed to be done with no disruption to the day-to-day activities of the Garden. But this wasn’t a problem, according to Dawn Kemp:


“They were very good at fitting around the needs of the day-to-day work of the Garden and buildings, and were very considerate of other users and staff. They really listened to what we needed and cared about our organisation. They also helped us understand the options open to us in terms of what could and couldn’t be done. They were very flexible and reactive to any situation.”


ACCL installed new Cat5e outlets in the main buildings, as well as the out-buildings, whilst 90% of the redundant cabling was removed both internally and externally. Not only did all this work improve the communication capability of the buildings, it also improved the overall appearance of them. For the installation of the fibre optic cabling to the classroom/lab access, equipment was used to route the fibre at high level to the rear of the building. This was done because future works to restore the open ceilings prevented any cabling being routed through the building.


A project of this nature doesn’t happen without some problems arising but these were only very minor technical issues which ACCL, according to Dawn Kemp, dealt with quickly and efficiently.


“They were very proactive in dealing with problems, and were happy to adapt if changing circumstances required it and to present solutions where any problems arose.”


Despite these minor problems requiring additional work, ACCL kept to its original price.


Where the Garden demanded additions, these were costed and agreed during the project. And this proactivity even extended to Dawn being given mobile phone numbers for ACCL staff onsite, as well as that of the project manager.


“This was excellent as it gave me reassurance that I could speak to someone immediately if necessary.”


All in all, Dawn Kemp has been very happy with the work and the service provided by ACCL – and has no hesitation in recommending them to others.


“They have been great to work with and took time to help lay people understand what was required and how they were going to provide solutions.”

About ACCL

ACCL designs, implements and supports the data and communications networks which provide connectivity and drive business performance. Privately owned, and with more than 25 years of experience in London and the South East, customers are at the heart of everything we do. Our specialist cabling services are designed with your current and future needs in mind, bringing high-quality solutions that are excellent value.


As the client I can only say thanks and its an amazing piece of work by all involved. Believe me that the work to coordinate this work around other issues was challenging but Wayne and ACCL were great.

TUI / Scott Ronan

I have had the pleasure of asking Wayne and team for advice and guidance over a number of years, and have always felt assured that all advice I have received was totally unbiased and 100% accurate.

Ntegra Ltd / Grant Ward, Test Manager

The Engineers were helpful and patient. They did anything and everything that was asked of them. Thanks for a very good first job.

Leagas Delaney / Alfred Place, London

The Engineers were punctual and courteous whilst on site. They worked professionally, always being aware of the needs of the other tradesman who were also working on this project. They were sympathetic to the needs of the school and we are very satisfied with the overall installation.

Bishopshalt School / Evelyn Nolan

Another professional installation by ACCL, on time and in budget!

Bank of New York / Alan Hawley, President of IT Infrastructure

All the people involved were extremely helpful at all times. All performed equally well in a fast-track project and responded quickly to any changes in requirements.

Barnhill Community High / Sunil Kubavat, Head of IT
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