Key Factors When Assessing Potential CCTV Installers
You’ve decided that professional expertise is worth the investment. But how do you differentiate one installer from another? Here are the crucial factors that separate the reliable from the risky.
Accreditations and Memberships
Look for installers who are registered with—or certified by—professional bodies such as the National Security Inspectorate (NSI) or the Security Systems and Alarms Inspection Board (SSAIB). These organisations require members to meet stringent standards of quality, competence, and customer service.
Experience in Your Industry
Some installers specialise in specific sectors like retail, hospitality, or logistics. If you’re a large retailer, for instance, you’ll want an installer who knows how to handle high-footfall environments and integrate advanced features like people-counting or vandal-resistant cameras. A quick conversation about your business model can reveal whether they genuinely understand your challenges.
Scope of Services
Will the installer only mount the cameras, or do they also handle network cabling, remote monitoring setup, and ongoing system checks? If you need a comprehensive solution, choose a provider equipped to handle everything from designing the surveillance layout to performing routine maintenance. This one-stop-shop approach often simplifies communication and reduces downtime.
References and Portfolio
Any reputable installer should be able to provide testimonials, case studies, or references from satisfied clients. Try to speak directly with a recent client if possible, especially if their business resembles yours in size or nature. Listen for feedback on punctuality, post-installation support, and whether the final bill matched the initial quote.
Physical Site Survey
A trustworthy installer insists on assessing your premises in person. Remote quotes based on general floor plans often miss details like lighting conditions, unusual angles, or existing structures that might obstruct a camera’s view. During a site survey, the installer can also evaluate the best positions for cameras, the right camera types (bullet, dome, PTZ, etc.), and potential cable routes. If you want a deeper dive into choosing the right camera, Installing the Correct CCTV Camera breaks down these different types in detail.