The Tenant Active System (TAS) was developed for environments such as shopping centres – and the Princesshay Centre in Exeter was one of the first to install the system. ACCL, developer of TAS, talks to Andy Littlejohns, of Land Securities and the Operations Manager at Princesshay, to see how well the system is working.
Andy Littlejohns has overall responsibility for the TAS system at the centre and has been involved in the project from the outset. The aim was to give retailers, security officers and centre management the ability to be in constant contact so that any issue or problem can be dealt with quickly, and with minimal disruption.
ACCL’s TAS system fully meets those needs. It operates on an internet protocol, enabling the management company and the retailers to communicate – either on a one-way text basis or a multi-functional voice basis, depending on what is required at any given time. It is the flexible functionality, together with its speed of connection, that makes TAS the unique and cost-effective offering it is.
Effective results and client satisfaction
“When the system was initially installed, the phone sets were not positioned in entirely the best or most appropriate positions – some had even been housed in cupboards by the tenants’ fitting-out contractors! But once ACCL moved these to better positions, the system has generally run extremely smoothly.”
Post-installation, Andy took advantage of the excellent training recommended and provided by ACCL on the use of the TAS system. Because the training was taken up by the retail occupiers, it has resulted in a higher usage of the system making a big difference to Andy and his team.
“Our security team really like the TAS system,” Andy says, “as the flow of communication is made so much easier – our occupiers can call us at anytime, and we can react immediately at any time of the day or night.”
Land securities collect weekly turnover figures from retail occupiers in the centre, and these can be sent easily and quickly via the TAS system.
“Before we had the TAS system this was a time- consuming and very often inaccurate task. Now, at the touch of a button, occupiers can deliver their weekly figures to us, making the delivery of management information almost instantaneous.”
Another example of how the TAS system is providing added benefits to the smooth operation of the shopping centre is the weekly fire tests, as Andy explains:
“Before we set off the test (which we generally do before the centre opens for business in the morning), we are able to talk directly to the retail occupier and tell them exactly when we will be testing. This enables us to do carry out the tests on a block-by-block basis which is much quicker and more efficient for everyone involved. And this has also had a positive effect on our relationship with the occupiers.”