FAQs
Q. Is the site survey really free?
A. Yes, completely. There is no charge for the survey and no obligation to proceed afterwards. We offer free site surveys because accurate quotes require accurate information, and accurate information requires seeing your building. It is how we produce quotes that reflect the real job rather than a best guess. The only time a charge would apply is if a project required significant travel outside our normal coverage area, and we would always tell you that upfront before agreeing a visit.
Q. How long does a site survey take?
A. It depends on the size and complexity of your building, but most surveys take between 30 minutes and an hour. A straightforward single-floor office will be at the shorter end. A multi-floor building with multiple projects in scope, or an older building with complex existing infrastructure, will take longer. If you have floor plans available beforehand, we can often work through the survey more efficiently on the day.
Q. How quickly can you arrange a survey?
A. In most cases we can arrange a free site survey within a few days of your initial enquiry. If you have a specific deadline, a summer programme to plan around, or a tenancy handover date to meet, tell us when you call and we will work to your timeline. The earlier you get us in, the more options you have.
Q. Will the survey disrupt my business or building?
A. No. The survey is a walkthrough assessment, not an installation. There is no drilling, no cable pulling and no disruption to your network or your staff. We work around your schedule and can visit outside normal business hours if that suits you better. We are experienced in working in occupied environments including live offices, schools in term time, healthcare facilities and hospitality venues, so we understand how to move through a building without causing disruption.
Q. What should I have ready before the survey?
A. As much or as little as you have. Floor plans are useful if they are available, as they help us map cable routes and plan the installation more accurately. A rough idea of how many network points, cameras or Wi-Fi access points you need is helpful but not essential. If you have details of your existing infrastructure, comms room layout, or any known problem areas, bring those too. If you have none of the above, do not worry. Our engineers are experienced in assessing buildings from scratch and will draw up everything they need on the day.
Q. Do you cover areas outside London?
A. Yes. We cover London, Kent, Surrey and the wider South East from our offices in the City of London and Orpington. If your project is outside these areas, call us and we will let you know whether we can help. We will always be straightforward about coverage rather than waste your time.
Q. What do I actually receive after the survey?
A. Following the survey you will receive a full written quotation with clear, itemised costs, a risk assessment and method statement for the proposed works prepared in line with Health and Safety Executive guidelines, and honest recommendations including where existing infrastructure can be reused to save cost. There are no ballpark figures and no provisional sums. The quote reflects exactly what the job involves, because we have seen the building. You will also have a named point of contact at ACCL for any questions before you decide whether to proceed.
Q. Do I need to know exactly what I want before I call?
A. Not at all. Many of our clients call us knowing that something needs doing but not quite knowing what. That is precisely what the free site survey is for. Whether you have a detailed technical brief or simply a building that is not working as well as it should, our engineers will assess what you have, understand what you are trying to achieve, and give you an honest view of the options. You do not need to have all the answers before you pick up the phone.